Support General Information

Support and Services

Customer interaction is by far the major key to our business. Every single one of our products and services has evolved as a direct result of a customer requirement for a solution. We offer outstanding customer support which results in both repeat business and new enquiries as a result of customer recommendation.

Warranty

We have a 1-year guarantee on all our products. Please refer to our Terms and Conditions to find out more.

Upgrades and Repairs

It is a key part of our company ethos that customers should be able to benefit from improved functionality as it becomes available. For this reason, our cameras are upgradeable, so you can invest today and be sure that the equipment will see you well into the future.

To submit equipment for repair please complete the repair form and return this to us with the equipment. We will not be able to start your repair unless this paperwork is with it.

Technical Support

If you have a technical issue please call us on + 44 (0)1590 622440 or email us and we will respond as quickly as we can. We are always happy to assist customers to get the best out of the equipment they have purchased. You will also be able to find instructions books and brochures on our website or head to our YouTube channel for videos.